COMPLAINTS AND RETURNS

In case of complaint, damage during delivery, error in data transfer or any other defect, please contact us within two working days of receiving the shipment. The customer is obliged to send the complaint by e-mail to design@kljucinterijeri.com, within the legal period of 14 days.

The user acquires the right to complain if:

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• the goods were not delivered according to the instructions in the order

• delivered goods do not meet the standards

• was damaged during delivery

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When receiving the goods, checking the correctness of the order depends on the buyer, and the buyer is obliged to compare the received items with the invoice, if something is missing, it must be noted immediately because subsequent complaints will not be accepted.

We will solve all the mentioned complaints in agreement with the customer, that is, the recipient of the goods.

You can unilaterally terminate the contract within 14 days without giving a reason.

If you unilaterally terminate this Agreement, we will refund the money we received from you, including delivery costs, without delay, and no later than within 14 days from the day we received your decision to unilaterally terminate the agreement, unless you have chosen a different type of delivery , which is not the cheapest standard delivery that we have offered. The refund will be made in the same way you made the payment. In the event that you agree to another way of returning the amount paid, you do not bear any costs in relation to the return.

We can issue a refund only after the goods have been returned to us or after you provide us with proof that you sent the goods back to us. The costs of returning goods for the first return of goods and sending replacement goods are fully borne by M Design. You are responsible for any reduction in the value of the goods resulting from the handling of the goods, except that which was necessary to determine the nature, characteristics and functionality of the goods.

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Written consumer complaint

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Pursuant to Art. 10, paragraphs 1 - 3 of the Consumer Protection Act (Official Gazette 41/14).

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We inform consumers that they can submit a written complaint expressing their dissatisfaction with the purchased product or the service provided in our store or send it by post to the address:

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M Design, obrt za dizajn

bana Josipa Jelačića 2

21480 Vis

 

or send via e-mail to: design@kljucinterijeri.com

Pursuant to Art. 10, paragraph 5 of the Consumer Protection Act (Official Gazette 41/14), we will respond to your written complaint with a written response no later than 15 days from the date of receipt of your complaint.

 

In the written complaint, please write your first and last name, and the address for delivery of the answer.

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