FAQ

Terms of business Delivery conditions

Of course, we have a privacy policy: Privacy policy

You can contact us by e-mail: design@kljucinterijeri.com or through our Facebook page.

You can find the color and size of individual products on our website next to each product with the option of choosing. Click on the color and size selection to check their availability.

Customer support is at your disposal for all advice and recommendations. You can contact us via e-mail at: design@kljucinterijeri.com with all your inquiries. Send us a message via our Facebook and Instagram pages, where we are also available for advice.

In this case, it is possible that your order did not go through our system. To check the receipt of your order, it is best to contact the e-mail address: design@kljucinterijeri.com.

All residents of the European Union can order from the website cushy-design.com.

Of course, in case you have already completed your order and want to add, change or cancel it, feel free to contact us at the e-mail address: design@kljucinterijeri.com

Find the products you want to buy. Choose the quantity and the corresponding color and choose the "Add to cart" option. When you are ready to complete your order, click on the shopping cart at the top of the page. Select the option "View cart" or "Checkout" depending on the status of your order. By selecting "Checkout" you can create a user account or continue shopping without registration - as a guest. If you want to make a purchase without registration, fill in all mandatory fields with personal data. Payment method - you have several options available: Cash on delivery - payment in cash to the delivery person upon collection Payment by bank transfer/general payment order (Internet banking) By credit card After completing the purchase, make sure that you have filled in all the required fields with correct information and accepted all the terms of the purchase and then confirm your order.

The reason for this is that the desired size is no longer available.

The customer is informed via the contact number or e-mail address left when creating the order.

For all questions, you can contact the e-mail address: design@kljucinterijeri.com or through the Facebook or Instagram pages.

No minimum order amount is defined.

One promotional code can be used only once.

We're sorry you're having trouble with our promo code. Check out what you can do below: Code: Make sure it is entered correctly. Coupon validity: Check the date on the coupon as it is possible that the coupon is no longer valid. The code does not apply to already discounted products, i.e. the discounts are not cumulative.

The promotional coupon code is not valid for already discounted products, i.e. the discounts are not cumulative and the rule of a larger discount applies unless otherwise stated on the coupon.

If not stated otherwise on the coupon, it is not necessary to be logged in to use the promotional coupon code.

After you have checked that the coupon code is entered correctly, is valid and that all conditions of the coupon are met, but it still does not work, you can contact the email address design@kljucinterijeri.com

The easiest way to get promo codes is by signing up for the Cushy Design newsletter and following the Cushy Design Facebook and Instagram pages.

Yes, you can use multiple promo codes for one purchase at the same time.

Enter the promo code in the shopping cart, in the section where it says "Promo code".

If you want to delete the user account, please contact us by e-mail: design@kljucinterijeri.com so that we can delete it completely in the system, because you cannot delete it yourself.

If you want to change your data, you need to click on the person's outline at the back of the page, which will take you to your user account. Then, on the left side, select the option you want and change your data.

The advantages of registering on our Web shop are: Faster shopping Order status tracking Viewing order history

Simply select the "Forgot password" option and the system will guide you through the entire process.

Enter your user profile by clicking on the person's outline in the header of the page. On the left side, you are offered the option of changing the password, where you can enter a new desired password. By clicking on the next option, you confirm your password.

It is not necessary to create a user account, you can make purchases as a guest by entering all the necessary data in the fields provided for this.

Creating a user account is very simple. You can register before the purchase itself or during the order. In the header of the page, next to the shopping cart, click on the person's outline and create a new user account. You can register by entering your personal data in the fields provided for this or via your Facebook profile.

Prices on the Web shop are the same for all forms of payment.

All prices are expressed in euros (€) with Tax included.

Of course, it is necessary to mark "I want an R1 receipt" at the Cashier and leave the necessary data to create the same. Company name Address Postal code and city PIN

Cushy Design Web-shop does not offer the option of paying in installments.

On the Cushy Design Web Shop, we offer you the option of paying for your order: Cash on delivery - cash payment to the delivery person upon collection Payment by bank transfer/general payment order (Internet banking) By credit card

You have 3 working days to make the payment, after which the order is automatically cancelled.

The photos on the website are symbolic, therefore deviations are possible.

Estimated package delivery time is from 8 to 12 working days, if the item is available at the central warehouse. Due to limited storage space, certain assortments are ordered directly from our suppliers and in this case delivery is extended by 2-3 working days. Of course, we will notify you of any changes or important information to the e-mail or phone number you left with us when ordering.

The status of the shipment, i.e. the tracking number, is sent to you by the selected delivery service (Hrvatska Pošta, GLS, DPD...) after the shipment leaves our warehouse and is processed by the specified delivery service.

Shipments are sent by Hrvatska Pošta, DPD or GLS Croatia delivery service. If you order from an area where these delivery services do not deliver, we will try to organize an alternative delivery service. In the event that none of these options are possible, we will notify you at the e-mail or phone number you left with us when ordering.

Web shop cushy-design.com sends shipments to all areas of the European Union.

If you are unable to pick up the package, the delivery service staff will leave a notification at your address about the attempted delivery. The notice contains information about: shipment number sender time of the delivery attempt customer service number of the selected delivery service For more information visit: Overseas Express delivery service: https://overseas.hr/hr/korisnicka-podrska/cesto-postavljana-pitanja-37 GLS delivery service: https://gls-group.com/HR/hr/faq/ DPD delivery service: https://www.dpd.com/hr/hr/podrska/cesto-postavljana-pitanja/

Delivery to the address - Hrvatska Pošta: The price of delivery by Hrvatska Pošta is €9.90. Delivery to the address - GLS Croatia: The price of GLS delivery in Croatia is €9.64. Delivery to the address - DPD Croatia: The price of delivery by the DPD service in Croatia is €9.97, and the price of delivery for other members of the European Union ranges from €17 - €45, depending on the zone in which you are located. These prices do not apply to Cushy Design wooden products, for which delivery is made and calculated separately.

After we receive the package, we send a written notification of its receipt to your e-mail address.

Substitutions are possible. If you wish to exchange your item, you must return the item and select a new item of the same value.

Please send a request for the return of the item via e-mail to design@kljucinterijeri.com . Our employees will respond to the request within 48 hours of receiving it (including working days).

Complaints and returns.

Refunds will be made using the same payment method you used for the original payment, unless we have expressly agreed otherwise. Card payment Payment to the account Cash on delivery - payment to the account

The return period is 14 (fourteen) days from the day the complete order was handed over to you.

In case you have several items from several orders that you want to return, contact us at the e-mail address design@kljucinterijeri.com and we will find a way to send them all in one package. :)

In that case, please contact us at the e-mail address design@kljucinterijeri.com

You return the item(s) to our central warehouse at your own expense.

You can notify us via e-mail design@kljucinterijeri.com, but we will assume that you have given up if we do not receive your return for weeks, months, years...

We kindly ask you to report the complaint to our e-mail address design@kljucinterijeri.com.After receiving your request, you choose whether you want a replacement for a new, undamaged product or a refund.

Choosing a delivery service for product return is your decision.

To submit a request for the return of the shipment, simply contact us at the e-mail address design@kljucinterijeri.com. Enter the order number and postal code and/or e-mail address from the order, check your personal data, choose how you want to return the products and how you want us to return your funds. We will check your request and then accept/reject it. As soon as we review your request, we send a confirmation of approval/rejection of the request to the entered e-mail address, as well as further steps on how to return the item(s) to our central warehouse.